The certainty of being able to return the product without spending a euro. Always.

Ricable firmly believes that customers have the right to be 100 percent satisfied with the purchase they make, without spending a single euro more in case they decide to make a return, should they not like the product. With a trial period that goes well beyond the legally required 15 days and extends to 60 days, exclusively for those who buy from Ricable Custom there is the possibility of requesting a refund or replacement of the purchased Hi-Fi product.

You can apply for a refund or replacement, without giving any explanation and in an extremely simple way; in the first case, you will get a quick refund of the same amount paid, with the same payment method, while in the second case the handling of the replacement will be totally free and handled by our courier. We will also be able to agree on what will be the best day for you to make the pickup.

Guitar music sunset background

How should I do it?

First of all, you must have made your purchase at Ricable Custom and not from other retailers. The benefits described are exclusive to this type of customer. This also makes sure that you already have an account and enjoy the Lifetime Warranty. Now all you have to do is to perform the following steps:

1. Log in.
2. Enter your Message Board by clicking on "My Account".
3. Click on the Service and Support icon and open a new Ticket or browse the ones already open.