Money Back Guarantee
the right product for your system!
How is this possible?
You will know well how each Hi-Fi system is its own system. The variables are almost endless when we consider its components, listening room, models of electronics, wiring, and so much more. You may then have a doubt: will one of our cables be suitable for your audio chain? We have, in this regard, thought of working out a solution that will allow you to serenely choose your ideal product, avoiding the surprises of closed-box purchases.
For orders placed from ricablecustom.com, you will have the opportunity to test your products for up to 60 days, and if you are not satisfied with them, you can ask us for a return or replacement with another product, all completely free and fast, handled through our courier service. Being an audiophile means nurturing a particular passion that deserves specific rhythms. We want to give you as much time as you need, so you can do as much testing as you see fit.
The certainty of being able to return the product without spending a euro. Always.
Ricable firmly believes that customers have the right to be 100 percent satisfied with the purchase they make, without spending a single euro more in case they decide to make a return, should they not like the product. With a trial period that goes well beyond the legally required 15 days and extends to 60 days, exclusively for those who buy from Ricable Custom there is the possibility of requesting a refund or replacement of the purchased Hi-Fi product.
You can apply for a refund or replacement, without giving any explanation and in an extremely simple way; in the first case, you will get a quick refund of the same amount paid, with the same payment method, while in the second case the handling of the replacement will be totally free and handled by our courier. We will also be able to agree on what will be the best day for you to make the pickup.
How does it work in detail?
1. Place an order for one or more products on this site.
2. You receive the order, and from that time you have a full 60 days to make all your evaluations.
3. If for any reason you decide to return one or more products to us, simply open a ticket in your private area, requesting the return.
4. We will send a courier at our expense to pick up the item.
5. Once the item is returned, we will either immediately refund your order or assist you with a product exchange, should you prefer this route.
CAUTION: The Money Back Guarantee does not apply on linear meter cuts or special sizes made for the customer and lapses when the cable is machined.